Working with
builders the right way in Southern Utah.
Contracts, design centers, change orders, timelines, financing during the build. The full process, in the order it actually happens, written down by someone who closes new builds on both sides of the table.
- Does my agent cost extra?
- No. The buyer-agent commission is already in the price. Walking in alone means it stays with the builder.
- Production vs. custom timeline?
- Production: 6 to 9 months. Semi-custom: 9 to 12. Full custom: 12 to 18+.
- Negotiable on a new build?
- Rarely base price. Often incentives, design credits, rate buydowns, and free options.
Brokered by Real Broker LLC. Mortgage discussions live at DidYouKnow.Mortgage.
If you've never built a home, the first surprise is how much of it happens in the contract.
Most of what goes wrong in new construction was decided on paper before a single shovel hit the dirt. The standard Utah real estate purchase contract gets handed to you with a builder addendum on top of it, and the addendum quietly rewrites half the rules. Deposit structure, change orders, who picks the title company, what happens if the closing slips, what the warranty actually covers. All of it lives in language most buyers skim.
I've sat at design centers in Cedar City and watched buyers sign $14,000 of upgrades in 90 minutes. I've watched builders push completion dates back twice and then a third time because the addendum let them. I've also closed dozens of new builds where everything went smoothly, because the buyer had someone in their corner who knew where to look.
This page is that walk-through. Nine phases, in order, with the parts that matter at each step. No fluff, no fear-mongering. Just the actual process.
"If I skip the agent, the builder gives me a discount."
They don't. They keep the commission.
The buyer-agent commission is baked into the price of every new construction home in Southern Utah. It is sitting in there whether or not you bring a REALTOR. When you walk in alone, the builder collects both sides. You get nothing back.
What you do get, when you bring representation, is a fiduciary obligated to your interests. That is worth real money on a build that runs 6 to 18 months and has 40-plus decision points where the wrong answer costs you four figures. The math is simple. Free representation, or no representation.
The 9 phases of a new build.
Every Southern Utah builder runs a version of this. Production builders compress some phases. Custom builders stretch others. The order does not change.
Builder selection
Weeks 1 to 4Production, semi-custom, or full custom. Each is a different sport. In Cedar City, that means Visionary at the production end, AJ Caplin at the custom end, with several semi-custom names in between. In St. George and Washington, the list is longer and the price bands stretch from the mid-$400s to $2M+.
The right builder for you is not the one with the best model home. It is the one whose process, warranty, and post-close responsiveness fit how you want to live for the next decade. I have referred buyers to a builder I would not personally hire, because that builder was right for that family. Honest fit beats vanity.
Lot selection and reservation
Weeks 2 to 6Premium lots cost real money in this region. View lots, walkouts, cul-de-sacs, and corner lots in places like Old Sorrel Ranch, Sienna Hills, Coral Canyon, and Kayenta carry premiums from $5,000 to $80,000 over base. That premium is almost never negotiable, but lot release timing is.
Reservations usually come with a refundable hold deposit ($1,000 to $5,000 is typical), good for 7 to 30 days, while you sign the actual purchase agreement. Read that hold deposit language carefully. Some builders convert it to non-refundable the moment you submit a credit application.
Contract and builder addendum
The pivot pointThis is the phase where everything matters. The Utah real estate purchase contract gets paired with the builder's addendum, and the addendum overrides the standard contract on almost everything that goes wrong later.
The clauses I read most carefully:
- → Earnest money and deposits. How much, when, and what makes them non-refundable. Custom builds often have escalating deposits at each construction milestone.
- → Completion date language. Most addenda use "estimated completion" with broad excuse clauses (supply, weather, "acts of God"). Push for outside dates with consequences, not estimates with none.
- → Change order policy. Who can authorize, what the markup is, what the deadline is per construction phase.
- → Warranty terms. 1-year workmanship, 2-year systems, 10-year structural is the standard, but coverage scope varies wildly.
- → Dispute resolution. Most builder addenda require arbitration, often with a builder-chosen forum. This is not negotiable with most production builders, but you need to know what you are agreeing to.
My job at this phase: reading every page, flagging every clause that puts you at risk, and pushing back on the ones we can negotiate. With a buyer-agent commission already in the price, there is no reason not to have someone doing this work for you.
Financing setup
Weeks 4 to 8Two flavors here. Most production builders close like resale: you lock a rate near completion and fund the home in one transaction. Most custom builders use construction-to-permanent loans, where you draw funds as the home progresses and convert to a fixed mortgage at certificate of occupancy.
The builder's preferred lender almost always has the best incentive package attached. That does not automatically make them the right choice. Run the total cost both ways, including the incentive you forfeit by going outside. I cannot serve as your buyer's agent and your lender on the same purchase, but I can quarterback the lender comparison either way.
For the deep walkthrough of construction financing structures, head to DidYouKnow.Mortgage.
Design center selections
Weeks 6 to 10For semi-custom and production builds, this is where most buyers spend the most money they did not plan to spend. The design center is a beautifully lit room with samples on the walls, a salesperson on commission, and a finite window (usually 4 to 6 hours, sometimes split across two appointments) to lock in flooring, cabinets, countertops, lighting, plumbing, paint, exterior elevation, and 50 other line items.
Upgrades carry markups from 50% to 200% over what you'd pay sourcing the same item retail. That is not a scam, that is how the design center business model works. But it means you need to know which upgrades you genuinely cannot do post-close (structural changes, electrical rough-ins, plumbing locations, certain flooring transitions) versus which you can do later for half the money (most lighting fixtures, cabinet hardware, mirrors, faucets).
Walk in with a budget and a list. Walk out with both intact.
Construction and site visits
Months 3 to 9The build itself runs through predictable milestones: foundation, framing, mechanical rough-in, drywall, finish, final inspections. Most builders run on a 2-week update cadence and offer 2 or 3 formal walkthroughs (typically pre-drywall and pre-close).
My standing recommendation: do not skip the pre-drywall walk. That is your only chance to look at the mechanical, electrical, and plumbing layout before it disappears behind a wall. Bring a measuring tape and a list of every outlet, switch, and rough-in you specified. Discrepancies caught here are free to fix. Discrepancies caught after drywall cost both money and time.
Change orders during construction are possible but expensive, and they typically push completion. Most addenda lock change order acceptance after framing.
The blue tape walk
7 to 14 days before closeFinal walkthrough. You and the builder rep go room by room, you tape every defect you see (paint touch-ups, drywall dings, scratched fixtures, missing trim, doors that don't latch, grout gaps, the works), and the builder commits to fixing them before close.
Some buyers feel rude marking up a brand new home with painter's tape. Don't. This is the only moment the leverage is on your side. Once you close, the items still open become warranty claims, which take longer and carry more friction. The blue tape walk is the cleanest dispute resolution mechanism the new construction process offers, so use it.
Plan for 90 to 120 minutes. Bring a flashlight. Open every cabinet, every drawer, every faucet, run every appliance. Yes, every one.
Closing
Day ofBy the time you sit at the title company, the heavy lifting is done. The closing itself looks like a resale closing: signing, funding, recording. The difference is the documents are heavier on builder paperwork, including the warranty packet, the homeowner orientation binder, and the punch list of any blue-tape items still open.
Do not close with critical items still open without written, dated commitments to fix. "We'll get to it" gets to it slower than you want.
Warranty and year-one care
Months 1 to 12 after closeEvery new home settles. Drywall cracks at door corners, grout shrinks, doors swing differently as the foundation cures, and small items surface that did not exist at the blue tape walk. The 1-year warranty covers most of it.
Best practice: keep a single running list through the year, organized by room. At month 10, submit it as one comprehensive warranty claim instead of a dozen one-offs. Builders respond faster to organized lists than to scattered emails.
The 2-year systems and 10-year structural coverage continues past that, but the 1-year workmanship window closes on the dot. Use it.
Production. Semi-custom. Full custom.
Three completely different processes hiding under one umbrella term. Choose the one that fits how you actually live, not the one that sounds most prestigious.
Production
A handful of fixed floor plans, fixed elevations, fixed timelines. Volume builders run this play.
Visionary Homes, McArthur Homes, Holmes Homes, and similar volume builders. Fast, predictable, and the easiest place to get yourself in trouble with upgrade overspend.
Semi-custom
Fixed floor plans with meaningful flexibility on finishes, elevations, structural options.
Ence Homes, Cole West, Sullivan Homes, and the middle of the Southern Utah builder market. The sweet spot for buyers who want personality without a 14-month timeline.
Full custom
Your land or a buildable lot, your architect or theirs, your plan, your specs. The big-deal build.
A small bench of high-end custom builders in Iron and Washington Counties. Long timelines, real construction loans, and the highest stakes for representation.
Where buyers lose money on new builds.
I would rather you know these before you sign than send me an email six months in asking what just happened.
Design center upgrades they could buy retail later
Lighting fixtures, cabinet hardware, mirrors, faucets, and most appliances are upgraded at 50% to 200% markup. Anything you can swap out post-close without touching a wall, you almost always should buy yourself later.
Walking in without representation
The buyer-agent commission is in the price either way. Without a REALTOR, you have no fiduciary, no contract advocate, no design center coach, and no leverage. The builder's sales rep works for the builder, by definition.
Skipping the pre-drywall walk
Wrong outlet placement, missing rough-ins, plumbing in the wrong wall. All visible before drywall, all expensive after. The pre-drywall walk is the most important 60 minutes of the whole build.
Closing with the punch list still open
Once you close, leverage transfers. Items that were 48-hour fixes the day before close become 6-week warranty tickets. Hold the close, or hold money in escrow, until the list is closed.
Defaulting to the preferred lender without comparing
Sometimes the builder's lender wins on total cost. Sometimes they do not. The incentive is real, but so is rate. Run both sides. Do not just take the easy paperwork.
Missing the 1-year warranty window
The 1-year workmanship warranty is the most generous of the three coverage tiers and the easiest to forget. Settle in, write down every item that surfaces, and submit a comprehensive list at month 10. After month 12, you are on your own.
If you're building, you're also selling.
Almost every new construction client I work with has a current home to sell and use as the down payment on the build. The earlier I see the numbers on your current home, the earlier we can plan the rate buydown conversation, the contingency strategy, and the move timeline. Start with what you have.
My role on your build, in plain English.
I represent buyers on new construction across Southern Utah. Cedar City, St. George, Washington, Hurricane, Ivins, Santa Clara. That means I sit across the table from the builder's sales rep, not next to them.
I read the addendum. I help you choose at the design center. I walk the pre-drywall and the blue tape with you. I push back when the timeline slips. I quarterback the lender conversation, even though I cannot serve as both your buyer's agent and your lender on the same purchase.
The exception is Old Sorrel Heights in Cedar City. That is an 18-lot community I co-developed with AJ Caplin Custom Homes, and on those specific lots I represent the community, not the buyer. Bring your own REALTOR for that one. Everywhere else in Southern Utah, you have me.
If you have a current home to sell, I list it. If you need financing on the new build, I lender it. Different licenses, different transactions, same person. That is the coordinator model.
Utah law prohibits one person from being both buyer's agent and lender on the same purchase. I respect that line. The buy-side agent in that scenario is a trusted partner I refer to, and we work as a unit.
The questions I get asked most.
Does bringing my own REALTOR cost me more on a new build?
Can I negotiate the price of a new construction home in Southern Utah?
What is a builder addendum and why does it matter?
How long does new construction take in Southern Utah?
Can I use my own lender on a new construction home?
Where to go from here.
All new construction resources
The full library: why build now, city guides, builder spotlights, and the Old Sorrel partnership.
Why build now in Southern Utah
New construction vs. resale, builder incentives, and the honest tradeoffs.
Old Sorrel Heights
The 18-lot Cedar City partnership with AJ Caplin Custom Homes. Floor plans and availability.
Buy before you sell
Run the math on a build while your current home is still on market.
Selling and buying simultaneously
How the dual-license setup works when you're selling the current home and building the next.
DidYouKnow.Mortgage
Construction-to-permanent financing, rate buydowns, and the full mortgage walkthrough.